At Rothrock Coffee, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

Order Information

  • Products purchased

  • Purchase date and time

  • Order history

  • Transaction details

Device & Usage Information

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Browsing activity (via cookies or similar technologies)

We only collect information that is reasonably necessary to provide our services and fulfill your orders efficiently.

How We Use Your Information

We use your information for the following purposes:

  • Processing and delivering your orders

  • Communicating about purchases, returns, or customer inquiries

  • Improving website functionality and user experience

  • Sending promotional updates (if you have opted in)

  • Preventing fraudulent transactions

  • Maintaining website security and compliance

We do not sell, trade, or rent your personal information to third parties.

Sharing of Information

We may disclose your information only when necessary, including:

  • To trusted third-party service providers such as shipping carriers and payment processors

  • To comply with legal obligations or government requests

  • To protect our legal rights, property, or customer safety

All third-party service providers are required to handle your information securely and in compliance with applicable privacy laws.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve site performance

  • Remember items in your shopping cart

  • Understand visitor behavior

  • Personalize content and user experience

You may disable cookies in your browser settings; however, some website features may not function properly.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Maintain financial and legal records

  • Comply with Australian legal obligations

After this period, your information is securely deleted or anonymised.

Your Rights

Under Australian privacy law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data (where applicable)

  • Withdraw consent for marketing communications

To exercise your rights, please contact us at support@rothrockcoffes.com.

Data Security

We implement appropriate technical and organisational security measures, including:

  • Secure servers

  • Data encryption

  • Restricted access controls

  • Fraud prevention systems

While no system is completely secure, we take reasonable steps to protect your personal information from misuse, interference, or unauthorised access.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. Updates will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Business Email: support@rothrockcoffes.com
Business Phone: +1 814-510-9119
Business Address: 1736 S. Atherton St, State College, PA 16801, United States